Privacy Policy — 999apk Data Protection

Your privacy matters. This policy explains exactly what personal data 999apk collects when you register and play, how that data is used, who it may be shared with and what rights you have over your own information. We have kept the language plain and direct so there are no surprises.

Last updated: June 2026

01 Who We Are

999apk is an online gaming platform serving players in Pakistan. The platform offers live casino games, slot games, casino table games, bingo, a VIP programme and the 999apk Android app. When you register an account or use any part of the platform, 999apk is responsible for how your personal data is collected and handled.

This Privacy Policy applies to all services provided under the 999apk brand, including the website at 999apk.one and the downloadable Android application. By creating an account or using any feature of the platform, you acknowledge that you have read and understood this policy.

If you have questions about how your data is handled, you can reach our support team 24/7 through the in-app live chat. Our team is trained to handle data-related queries and will escalate to the appropriate team when needed.


02 Data We Collect

999apk collects only the data that is necessary to operate your account, process transactions and provide the gaming services you use. The categories of data we collect are listed below.

Category Examples Required?
Identity Data Name, date of birth, CNIC or national identity reference Yes — for verification
Contact Data Mobile number, email address (if provided) Yes — for account access
Payment Data JazzCash / Easypaisa mobile number, bank account details, transaction reference IDs Yes — for deposits and withdrawals
Device & Technical Data Device model, OS version, IP address, browser type, app version Automatic — collected on use
Gaming Activity Data Game history, bet amounts, win/loss records, session durations, bonus usage Automatic — collected during play
Support Data Chat transcripts, support tickets, complaint records When you contact support

We do not collect sensitive personal data such as biometric information, religious beliefs or political views. We do not collect social media profile data unless you explicitly provide it when contacting support.


03 How We Collect Your Data

Data is collected through the following channels:

A
Account Registration

When you sign up on 999apk you provide your mobile number and basic personal details. This is the primary source of identity data.

B
Deposit and Withdrawal Requests

When you add funds via JazzCash, Easypaisa, Raast or Bank Transfer, payment reference information is collected and stored against your account.

C
Platform Usage

As you use the app or website, technical data such as your IP address, device type, session length and in-game actions are recorded automatically.

D
Customer Support Interactions

When you contact support via live chat, the conversation is stored so your query can be tracked and resolved effectively.

E
Cookies and App Analytics

The 999apk website uses cookies for session management and basic analytics. The app collects crash reports and performance data through standard SDK tools.

F
Identity Verification

When a withdrawal verification is requested, you may be asked to provide a photo ID. This is processed for verification purposes only and is not stored longer than necessary.


04 Why We Use Your Data

Every piece of data 999apk collects has a specific, legitimate purpose. We do not collect data speculatively or for purposes unrelated to operating your account. The primary reasons we process your personal data are:

  • Account management — creating, maintaining and securing your 999apk account, including login authentication and account recovery
  • Transaction processing — handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer safely and accurately
  • Game delivery — providing access to live casino, slots, casino table games, bingo and the VIP programme based on your account status
  • Fraud prevention and security — detecting unusual login activity, identifying duplicate accounts and protecting the platform from misuse
  • Responsible gaming — monitoring play patterns to support the responsible gaming tools in your account, including deposit limits and self-exclusion
  • Customer support — handling your queries, complaints and verification requests effectively
  • Platform improvement — using aggregated, anonymised data to understand how players use 999apk and where the experience can be improved
  • Communications — sending you account notifications, bonus alerts and platform updates via SMS or in-app notification (you can manage notification preferences in your account settings)

999apk does not use your personal data for advertising to third parties. We do not sell, rent or trade your data to external marketing companies or data brokers.


05 Payment Data and Financial Information

All transactions on 999apk are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, the payment is processed through the respective payment service provider. 999apk does not store full bank account numbers, JazzCash PINs, Easypaisa PINs or any authentication credentials related to your payment accounts.

What 999apk does store is the payment method identifier (such as your registered mobile number for JazzCash) and transaction reference IDs. This is necessary to match your payment to your 999apk balance and to process withdrawal requests back to the correct account.

Payment data is retained for the minimum period required for transaction reconciliation and to handle any payment disputes that may arise. All stored payment data is encrypted at rest.

Your JazzCash and Easypaisa PIN codes are never visible to 999apk at any point in the transaction process. All payment authentication happens directly through the payment provider's own systems.


06 Sharing Your Data

999apk does not share your personal data with third parties except in the following specific circumstances, all of which are necessary to operate the platform:

  • Payment processors — JazzCash, Easypaisa, Raast and Bank Transfer receive only the payment data required to complete your transaction. Each provider operates under its own privacy and security standards.
  • Identity verification providers — when you submit documents for withdrawal verification, those documents are processed by a third-party verification service. Verified documents are not retained by the provider beyond the verification window.
  • Analytics and crash reporting tools — anonymised, aggregated technical data from the app and website is processed by analytics tools to help us identify bugs and improve platform performance. This data cannot be used to identify individual players.
  • Legal and compliance requirements — if 999apk receives a lawful request from a relevant authority that compels us to disclose specific data, we will comply with that obligation and, where permitted, notify the affected player.

Outside of these four categories, your data stays within 999apk. It is not sold, rented, traded or shared with advertisers, data brokers or any unrelated commercial partners.

If a third-party service we use changes its own data practices in a way that affects how your data is handled, we will update this policy accordingly and notify players via the in-app notification system.


07 Cookies and Tracking Technologies

The 999apk website uses cookies — small text files stored on your browser — to make the platform work correctly and to understand how players navigate the site. The cookies we use fall into three categories:

  • Essential cookies — required for the website to function. These handle your login session, keep your account secure and remember your language and display preferences. You cannot opt out of essential cookies while using the site.
  • Analytics cookies — used to collect anonymised data about which pages are visited most, how long players spend on different sections and where technical errors occur. This helps us improve the site. No personally identifiable information is included in analytics data.
  • Preference cookies — remember settings you have chosen, such as game display options or notification preferences, so you do not have to reconfigure them each visit.

The 999apk Android app does not use browser cookies. It uses equivalent device-level identifiers for session management and, with your consent, crash reporting SDKs to help us identify and fix app issues quickly.

You can manage or clear cookies through your browser settings at any time. Clearing essential cookies will log you out of your session. Most modern browsers also allow you to block third-party cookies specifically without affecting essential site functionality.


08 Data Retention

999apk retains your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding transactions, disputes or compliance requirements. The general retention schedule is as follows:

  • Account and identity data — retained for the lifetime of your account plus a minimum period after closure for dispute resolution purposes
  • Transaction and payment records — retained for the period required to resolve payment queries and reconcile accounts
  • Gaming activity logs — retained for the purpose of responsible gaming monitoring, dispute resolution and platform improvement; anonymised after the retention window
  • Support chat transcripts — retained for a defined period after your query is resolved, then deleted or anonymised
  • Identity verification documents — deleted promptly once verification is complete and the associated withdrawal is processed

When data is no longer needed for any of the purposes described in this policy, it is either permanently deleted from our systems or anonymised so it can no longer be linked back to you individually.


09 Security Measures

Protecting your data is a core responsibility at 999apk. We apply the following security measures across all systems that store or process player data:

  • All data transmitted between your device and 999apk servers is encrypted using HTTPS/TLS.
  • Stored personal and payment data is encrypted at rest using industry-standard encryption.
  • Access to player data within 999apk's internal systems is restricted on a need-to-know basis. Support agents can see only what is required to handle your query.
  • Account login is protected by password hashing. 999apk never stores plaintext passwords.
  • Unusual login activity — such as a sign-in from an unrecognised device or location — triggers an internal alert and may prompt an account review.
  • The platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

No system is completely immune to security incidents, but 999apk takes every reasonable step to protect your data. If a breach affecting player data were to occur, we would notify affected players promptly and take immediate remedial action.

You also play a role in keeping your account secure. Use a strong, unique password for your 999apk account and do not share it with anyone. Enable any available account security features from your account settings. If you suspect unauthorised access, contact support immediately via in-app live chat.


10 Your Rights Over Your Data

As a 999apk player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team via in-app live chat:

Right to Access

Request a copy of the personal data 999apk holds about you. We will provide this within a reasonable timeframe after verifying your identity.

Right to Correction

If any of your personal data held by 999apk is inaccurate or incomplete, you can request that it be corrected. Basic account details can be updated directly in your account settings.

Right to Deletion

You may request deletion of your personal data. This will result in account closure. Data that must be retained for legal or compliance reasons will be anonymised rather than deleted.

Right to Restrict Processing

In certain circumstances you can request that we limit how your data is used while a query or complaint is being resolved.

Right to Portability

You can request a structured export of your personal and gaming activity data in a readable format, where technically feasible.

Right to Opt Out of Communications

You can opt out of non-essential marketing communications at any time through your account notification settings. Essential account and transaction notifications cannot be disabled.

All data rights requests are handled by our compliance team. We aim to acknowledge requests within 48 hours and resolve them within a reasonable period. Identity verification may be required before we can act on certain requests.


11 Children's Privacy

999apk is strictly an adult platform. No person under the age of 18 is permitted to register an account, make a deposit or participate in any game on the platform. We do not knowingly collect personal data from anyone under 18.

During registration, all players confirm that they are 18 years of age or older. Where there is any doubt about a player's age — for example, if a withdrawal verification triggers a concern — the account will be suspended pending age verification. If it is determined that a player is under 18, the account will be permanently closed and any deposited funds returned to the payment source.

If you believe a minor has registered on 999apk using false information, please contact support immediately via in-app live chat so the account can be reviewed and closed without delay.


12 Updates to This Policy

999apk may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes — particularly those that affect how your data is used or your rights under this policy — we will send a notification via the in-app notification system to all registered players.

Continuing to use 999apk after a policy update means you accept the revised version. If you do not agree with the changes, you should stop using the platform and contact support to close your account and arrange withdrawal of any remaining balance.

We recommend saving or bookmarking this page and checking it periodically, especially if you are a regular player or if you are about to make a large deposit or withdrawal.


13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how your personal data is handled, please contact 999apk support via in-app live chat. Our support team is available 24 hours a day, 7 days a week.

For formal data-related complaints or requests that need to be escalated to our compliance team, ask the support agent to log a formal data query. We aim to respond to all formal data requests within 5 business days.

You can also reach us by email — our contact details are listed in the footer of every page on 999apk.one.

How 999apk Protects Your Privacy

From your first deposit to your latest game session, your data is handled with care at every step.

End-to-End Encryption

All data sent between your phone and 999apk servers is encrypted with HTTPS/TLS. Your login credentials, payment details and personal information travel securely at all times.

PKR Payments — No PIN Exposure

When you deposit or withdraw via JazzCash, Easypaisa or Raast, your PIN is authenticated directly by the payment provider. 999apk never sees your PIN at any point in the process.

No Data Sold to Third Parties

Your personal data, gaming history and contact details are never sold, rented or shared with advertisers or data brokers. What happens on your 999apk account stays on your 999apk account.

Encrypted Data at Rest

Personal data stored in our systems is encrypted at rest using industry-standard methods. Even internally, access to player data is restricted to team members who genuinely need it to do their job.

Responsible Retention Periods

We keep your data only for as long as it is genuinely needed. Verification documents are deleted after processing. Inactive account data is anonymised after retention periods expire.

You Control Your Data

Request access, correction, deletion or a data export at any time through our 24/7 support team. Notification preferences can be managed directly in your account settings without needing to contact support.

Play on 999apk — Your Data Is Safe With Us

Register your free account today. Deposit PKR via JazzCash or Easypaisa and enjoy live casino, slots, bingo and more — knowing exactly how your data is protected every step of the way.

18+ only  |  PKR only  |  Data protected  |  Play responsibly